How do I adjust my pillow？

Our pillows are medium firm, not too soft nor too firm, you will experience extrem comfort. And qutool pillows are also adjustable, you can add or remove the inner filling to get your perfect sleeping heights. We recommend to pat and squeeze the pillow gentely to make them fluffy regularly. You can also put the pillow in a 30-degree low temperature dryer for 5 minutes to quickly fluff the pillow.

Do these actually help keep you cooler at night?

Qutool cooling pillow is is infused with Shredded Memory Foam, and equipped with two-sided cover which has a cool-touch side to help dissipate body heat and a neutral side for customizable comfort. The ventilation design of the Qutool cooling pillow can help dissipate body heat. This will keep it cooler than a traditional memory foam pillow while still providing the same support and comfort properties. Our sleep innovations are ethically made with the highest quality materials, so you feel like you’re sleeping on a cloud.

Can I get more inner memory foam？

Each of our pillows will meet the standard filling ratio before packing. If you need more fillings, You can contact us to request more fillings by sending an email to support@qutool.com. We will send you clean fillings for free.

The memory foam pillow is certified by CertiPUR-US, so there is no pollution or harmful substances. Viscoelastic foam or “memory foam” tends to have an origianl scent when new. Since the memory foam in our pillows is freshly manufactured and packed, so our pillows may sometimes have this scent. You can rest assured, our foam is totally safe for you and your family without any flame retardants. We never want to expose our customers to anything harmful or dangerous. Our apologies for any concern this caused. To reduce the scent, please put your pillow in a dryer at 30° to dry it at low temperature for about 5-10 minutes to get rid of some initial scent.

How do I take care of my pillow?

Removable Pillowcase
To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
To Dry: Tumble dry low. Make sure the cover is completely dry before use.

Inner Pillow Liner
To Wash: Remove the foam into a clean bag for storage, then inner pillow liner can be machine-washed at low temperature or hand-wash.
To Dry: Tumble dry low. Make sure the inner pillow liner is completely dry before use.

Memory Foam 
Do not wash the memory foam itself! Please only wash the pillow case and the inner pillow liner. Regularly remove pillowcase to vent pillow and keep it fresh. If you do wish to wash memory foam, we recommend using a commercial washer and dryer.
To wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
To dry: Tumble dry low. To ensure that the memory foam fill dries completely, we recommend separating the fill into a delicates laundry bag before drying to increase the airflow and quicken the drying process. It may take multiple dryer cycles to completely dry the contents of the pillow. Please note that in order to maintain the integrity of your pillow, we do not recommend washing your pillow more than once a year.

Warranty

What do I do if I received a defective order?

Please be assured that each product with a 1-year warranty. During the warranty period, any use problems caused by quality, please contact support@qutool.com to explain your problem to the staff, and our after-sales service staff will make a satisfied solution for you accordingly.

What is the warranty for each pillow?

The warranty includes quality problems and replacement parts. Usually the pillow does not need to be sent back, and the customer only needs to provide relevant vouchers for the text description, the order ID and pillow pictures.

The QUTOOL Pillow comes with a 1-year warranty. If you experience any covered defects, we will replace your pillow accessories or pillows free of charge. (These include seams that come apart from faulty sewing, and if the foam core develops cracks or an irregular shape.)

How do I register my warranty?

To register your QUTOOL warranty, please fill out the form here.

https://product.qutoolstore.com/register